Mortgage Loans - Quicken Loans Ranked No. 1 Home Lender

A recent study of U.S. home lenders conducted by J.D. Power and Associates concluded that Quicken Loans Inc., which is the largest online lender in the U.S., as well as being one of the top five retail mortgage lenders in the U.S., was the best home lender in the U.S. in terms of customer satisfaction.

Dan Gilbert, the founder and Chairman of Quicken Loans Inc., issued the following statement regarding this achievement: “I am proud of the entire organization and our 4,000-plus incredible, curious, aware and motivated brainforce for achieving the accomplishment of being named the top home lender for client satisfaction in America. Our technology and process driven home lending platform continues to separate itself from the entire industry with its unparalleled capacity, speed, geographic reach and client experience. The fact that we were able to close record loan production and still deliver the highest rated client experience in our industry is a demonstration of our empowering culture. Our core strategy, initiated years ago, is and has been to develop a technology driven, process focused, large scale capacity to process and close retail home loans in all 50 states and 3,000 counties from a centralized environment with the highest level of client experience.”

The study found that it takes an average of 52 days to close a loan in the mortgage industry, but Quicken Loans managed to process a mortgage application in just over 30 days.