Corporate Relocation - Huntington Ranked No. 1 In Latest Survey

In a recent nationwide poll of corporation relocation managers, the top score in customer satisfaction was garnered by Huntington Relocation. The poll rated a total of 14 companies.

The research firm Trippel Survey and Research, LLC, carried out its 8th yearly survey measuring corporate relocation managers’ feeling of satisfaction concerning industry service providers within the mortgage relocation sphere. The total number of responding relocation managers was 238.

“We are excited to be ranked highest in customer satisfaction in the Trippel survey, as it is validation of our commitment to provide best-in-class mortgage service to both relocation managers and their employees,” said Daniel B. Benhase, Huntington senior executive vice president, who leads home lending, wealth management and government finance.

Two metrics were used to score participating firms - net satisfaction and average score. Huntington’s scored the highest on both accounts.

Overall average within the mortgage relocation industry regarding customer service was an average score of 7.7 out of 10 and with net satisfaction of 2.2 out of 10. Huntington’s average score was 8.94 out of 10 and 6.7 out of 10 in net satisfaction. Both scores beat the national average by a significant margin.

“Customer service is the most important component of all our client relationships,” said Irish Bowers, Huntington senior vice president in mortgage lending. “We assign designated counselors to each account to ensure a consistent contact point, underwrite all our own loans and offer portfolio loan products, enabling us to respond quickly to our customers’ needs.

Huntington Relocation offers traditional financing to employees relocating in every U.S. state. Huntington Relocation continues to lead the field with products and services in the mortgage relocation business.